hd99 Terms and Conditions

To open an account on hd99 and use any of the platform's services, you must meet the following conditions:

• You must be at least 21 years of age. Access to this platform is strictly prohibited for minors.
• You must create your account using accurate and truthful personal information.
• One person may operate only one account. Creating multiple accounts is strictly prohibited.
• You must operate the account in your own name and for yourself — not on behalf of a third party.
• It is your responsibility to ensure that using this type of service is lawful in the region from which you are accessing the platform.

You must provide accurate personal information when creating an account. hd99 may at any time request the necessary documents for identity verification. hd99 reserves the right to cancel the account and forfeit any deposited funds if false or incomplete information is provided.

It is your own responsibility to maintain the security of your account. You should not share your password with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

New members on hd99 receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200; or deposit ৳18,000 and receive the maximum ৳10,000 bonus, giving a total of ৳28,000.

All terms relating to the bonus are as follows:

• The wagering requirement is 15 times the bonus amount — calculated on the bonus amount only, not including the deposit amount.
• Example: ৳1,200 bonus × 15 = ৳18,000 — bonus winnings can be withdrawn after placing bets totalling this amount.
• The bonus is provided only once and must be used within a specified time limit.
• If bonus abuse is suspected, hd99 reserves the right to cancel the bonus and any associated winnings.
• Each promotion may have its own additional terms, which will be stated in the promotion description.
• Only one account from the same household or the same IP address may receive the welcome bonus.

hd99's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. A weekly cashback benefit is available at each level:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

VIP levels are determined based on activity on the platform. Promotion to a higher level comes through increasing activity. Detailed information about cashback amounts and distribution schedules can be obtained from the support team.

The following activities are strictly prohibited on the hd99 platform. Violating these restrictions may result in permanent account cancellation and forfeiture of all deposited funds:

• Creating or operating multiple accounts.
• Registering with false or altered identity.
• Accessing or attempting to access another person's account.
• Using software or algorithms to place bets automatically.
• Abusing or attempting to exploit the platform's bonus system.
• Using the platform for money laundering or illegal financial activities.
• Exploiting technical errors on the platform to gain an unfair advantage.
• Attempting to damage the platform through hacking, viruses, or malware.
• Operating an account on behalf of a third party.

hd99 is not liable for the following:

• Loss incurred in a game or bet due to internet disconnection.
• Unauthorized access to your account resulting from your own negligence.
• Temporary service disruption due to technical errors.
• Errors by third-party payment gateways or mobile banking services.
• Service interruption caused by natural disasters or other uncontrollable factors.

However, hd99 always strives to keep the platform running without interruption and to resolve any issues promptly.

For any dispute or complaint, please contact our support team first. hd99's support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English.

Steps for dispute resolution:

1. First, describe the issue via live chat or email.
2. The support team will review the matter and propose a resolution.
3. A resolution will be sought with the agreement of both parties.
4. For complex matters, the issue will be escalated to higher authorities.

hd99 firmly believes in responsible gaming. Our platform should be used for entertainment purposes only. Gambling is a form of entertainment — it should not be treated as a source of income.

Please keep the following in mind:

• This platform is for users aged 21 and above only.
• Only play with money that you can afford to lose without financial hardship.
• Set a weekly or monthly budget for yourself.
• If you notice signs of addiction, seek help immediately.
• hd99 offers a self-exclusion option — contact the support team.

For more information on responsible gaming, visit our Responsible Gaming page.

If you have any questions or need clarification about these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 — directly on the platform
• Email: [email protected]
• Language: Support is available in both Bengali and English

By using the hd99 platform, you confirm that you have read, understood, and fully agree to these complete terms and conditions. Always play responsibly for a safe and enjoyable experience.