hd99 Responsible Gaming
Play for fun, stay in control — hd99 is committed to keeping you safe.
Our Commitment
hd99 believes that online betting and casino gaming is a form of entertainment — it should never be treated as a source of income or a solution to financial problems. We want every player on our platform to play happily, safely, and with full awareness.
Responsible gaming means staying in complete control of your time and money, and being ready to seek help when needed. hd99 provides several tools and support options to help you do exactly that — available to use at any time.
Our platform is operated exclusively for people aged 21 and over. Through age verification, we ensure that no underage person can access this platform.
Age restriction — for players aged 21+ only
The minimum age to open an account and play at hd99 is 21 years. Age is verified at registration, and a national identity card or other valid identity document may be required if needed.
If you suspect that an underage person is using your account, notify our support team immediately. Our live chat is available 24 hours a day, 7 days a week.
Our Safety Tools
hd99 provides the following tools for a safe gaming experience — activate any of them at any time from your account settings.
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit. Once set, a limit takes effect immediately; however, increasing a limit takes effect after a waiting period.
Financial ControlTime-Out
Need a break for a few days? Temporarily suspend your account for anywhere from 24 hours to 90 days. During this period you will not be able to log in or place any bets.
Temporary BreakSelf-Exclusion
Use the self-exclusion feature to take a longer break. You can close your account for as little as 6 months or permanently. No promotional communications will be sent during a self-exclusion period.
Permanent ProtectionSession Reminder
Set a session reminder to keep track of how long you have been playing. When the set time is reached, you will receive a notification encouraging you to take a break.
Time AwarenessLoss Limit
Set a maximum loss amount per day or per week. Once the limit is reached, your session will end automatically, helping you avoid overspending.
Financial ProtectionReality Check
During play, view a brief summary of your deposits and withdrawals for your current session. This keeps you aware of your real situation and helps you avoid making impulsive decisions.
Awareness BuildingTool Comparison Table
The table below gives a brief overview of each of hd99's safety tools, along with its duration and effect.
| Tool | Duration / Options | Takes Effect | Can It Be Cancelled? |
|---|---|---|---|
| Deposit Limit Reduction | Daily / Weekly / Monthly | Immediately | Yes (increasing requires a waiting period) |
| Time-Out | 24 hours — 90 days | Immediately | Automatically at end of period |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediately | Limited — through the support team |
| Session Reminder | 30 minutes — 3 hours | Immediately | Yes |
| Loss Limit | Daily / Weekly | Immediately | Yes (increasing requires a waiting period) |
| Reality Check | Every 30 — 60 minutes | Immediately | Yes |
Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, it may be time to seek help. hd99 is always here for you.
Tips for Safe Play
- Set a fixed budget before you play and do not exceed it.
- Think of gambling as entertainment, not as a source of income.
- Take breaks from time to time — it is better not to play for long stretches at once.
- Avoid playing when you have been drinking or are under mental stress.
- Resist the urge to place bigger bets to recover losses.
- Spend time with family and friends — gambling should not be your only form of entertainment.
- Make active use of hd99's safety tools.
Protection of Minors
If other members of your household use your device, take the following steps:
- Use a strong password for your hd99 account and do not share it with anyone.
- Always log out after playing, especially on shared devices.
- Install parental control software on your device.
- If you have any suspicions, contact hd99 support right away — we are available 24/7.
Contact Us If You Need Help
If you feel that gambling is having a negative impact on your life, do not wait — talk to hd99's support team today. Our team provides assistance in both Bengali and English.
Live Chat
Our live chat is available 24 hours a day, 7 days a week. Start a chat directly from any page on hd99.
Email Support
For any questions or requests related to responsible gaming, email us at:
Privacy guarantee: All information shared in your communications with us is kept completely confidential. Responsible gaming requests are processed on a priority basis.
hd99's Policy Details
Deposit and Withdrawal Limits
The minimum deposit amount at hd99 is ৳500 and the minimum withdrawal amount is ৳1,000. You can set your own daily or weekly limits above these amounts to keep your deposits under control. Deposits and withdrawals are available via bKash, Nagad, and Rocket.
Self-Exclusion Process
To activate self-exclusion, go to your account settings or contact the support team via live chat or email. Choose your self-exclusion period — 6 months, 1 year, or permanent. During self-exclusion, no deposits, bets, or logins will be possible on your account. No promotional messages will be sent either.
For permanent self-exclusion, it may not be possible to recover your account. Please speak with our support team before making this decision.
Bonus and Promotion Policy
hd99's welcome bonus is 120% on your first deposit, up to ৳10,000, with a wagering requirement of just 15x (on the bonus amount only). Using responsible gaming tools may limit certain promotions — but this is done for your protection.
Third-Party Support
hd99 always recommends seeking professional help. If you feel that gambling is affecting your mental health or your family, please reach out to a mental health professional or counsellor. This is not a sign of weakness — it is a courageous step.
Play Safe, Enjoy the Fun
Enjoy entertainment at hd99 in our safe environment. Find more information on our FAQ page or join the games directly.