hd99's Privacy Policy

hd99 ("we", "us", or "platform") is a secure and reliable online betting and casino service platform in Bangladesh. We treat our users' privacy as our top priority and keep your information protected using SSL encryption technology.

This privacy policy applies to all users of the hd99 website (hd99.mom). By registering on or continuing to use our platform, you are considered to have agreed to the terms of this policy. Alongside this policy, please also read our Terms and Conditions and Responsible Gaming policy.

In this policy we will explain in detail: what types of information we collect, the purposes for which we use it, how long we retain it, and what rights you have over your information. If you have any questions, contact us at [email protected].

hd99 collects only the information that is essential to operating our service properly and providing you with the best experience. We do not collect unnecessary information.

2.1 Information You Provide Directly

When you register on our platform or use any service, the information you voluntarily provide:

• Full name and date of birth (for age verification — only users aged 21 and above may use the platform)
• Mobile number and email address
• Payment details: bKash, Nagad or Rocket mobile banking number (for transaction processing only)
• National ID card or passport details (where identity verification is required)
• Information you provide when contacting customer support

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically for technical reasons:

• IP address and device type
• Browser version and operating system
• Pages visited and time spent
• Referral source (where you came from before visiting our site)
• Cookie and session data (see Section 6 for details)

2.3 Transaction-Related Information

Information about deposits, withdrawals, and betting activity on your account, which is recorded for account management and security purposes.

hd99 uses collected information only for the following legitimate purposes. We never sell your information to third parties.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To properly run betting, casino games, and other entertainment services.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security and Fraud Prevention: To detect unauthorised access and fraudulent activity.
• Age Verification: To ensure that only users aged 21 or above are using the platform.
• Responsible Gaming: To identify problematic gaming behaviour and provide assistance.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To further improve our platform and user experience.

hd99 does not sell, rent, or commercially transfer your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Providers

Trusted third-party service providers who assist in running our operations (such as payment processing partners) may receive the minimum necessary information. They operate under strict confidentiality agreements and may not use the information received for any other purpose.

4.2 Legal Obligations

If we are legally required to do so by court order, government directive, or legal investigation, we may disclose information to the relevant authority. In such cases, we always provide only the minimum information requested.

4.3 Business Transfer

If at any point our business is merged or transferred, user information may form part of that process. However, the new authority will be required to follow this same privacy policy.

5.1 Retention Period

We retain information for the entire duration your account is active and, after closure, for as long as necessary to meet legal obligations. Information that is no longer needed is deleted regularly.

5.2 Technical Security Measures

hd99 uses industry-standard technology to keep your information secure:

• SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• Secure Data Storage: Information is stored on secured servers and protected from unauthorised access.
• Access Controls: Only authorised staff can view the information they need.
• Regular Security Reviews: Our systems are subject to regular security testing.
• Two-Factor Authentication: Additional security is available for account login.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot fully guarantee against any security breach.

The hd99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve how our site functions.

6.1 Cookies We Use

• Essential Cookies: For login sessions and the basic functioning of the platform — without these the site does not work correctly.
• Functionality Cookies: To remember your preferences and settings (such as language).
• Analytical Cookies: To understand how users interact with our site — this information helps improve our service.
• Security Cookies: To prevent fraud and unauthorised access.

6.2 Cookie Controls

You can manage or delete cookies from your browser settings. Please note that disabling essential cookies may cause some important features of our platform to stop working correctly.

As an hd99 user, you have several important rights over your own information. We respect these rights and aim to make them easy to exercise.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, subject to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the use of your information be limited.
• Right to Object: You may object to the use of your information for certain specific purposes.
• Right to Data Portability: Where applicable, the right to receive your information in a structured, machine-readable format.

To exercise these rights, email [email protected] or contact our 24/7 live chat support. We generally respond to your request within a reasonable time.

hd99 is for users aged 21 and above only. We do not knowingly collect any information from or provide services to anyone under the age of 21. The age verification process is an essential part of our platform.

If we become aware that a minor's information has entered our system, we will immediately close that account and delete all associated information.

If any information is processed or stored outside Bangladesh for the purposes of operating our platform, we ensure that adequate data protection measures are in place in that country as well. Our agreements with third-party partners include data protection provisions.

hd99 may update this privacy policy as needed. For significant changes, we will publish a notice on our platform and/or inform users at their registered email address.

Continuing to use the platform after an updated policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available on our website
• Language: Support is available in both Bengali and English

We take any concerns about your privacy seriously and aim to respond within a reasonable time. Our goal is to maintain a transparent and trustworthy relationship with you.